Contact Details

• Mobile: 07864 668356
• Email: [email protected]
• Whatsapp: 07864 668356

OR use the contact form below:- Please allow up to 72 hours for a response:

Complaints Procedure

I aim to provide a reliable, professional service on every job. If something isn’t right, I want to know so I can put it right quickly.
How to make a complaint
If you have a concern or complaint about any work carried out, please contact me directly using one of the following:
Phone: 07864 668356
Email: [email protected]
Address: DLA Electrical, Blake House, 66 Bootham, York, YO30 7BZ
What happens next:-
• I will acknowledge your complaint within 2 working days.
• I will investigate the issue and aim to provide a full response within 10 working days.
• If any further work or action is needed, I will agree this with you and arrange it as soon as possible.
If you are still unhappy:-
As a NAPIT registered electrician, you can also contact NAPIT for independent advice or dispute resolution.
NAPIT Customer Services
Phone: 0345 543 0330
Website: www.napit.org.uk/complaints
I take all feedback seriously and use it to improve my service.

Privacy Policy

Last updated: 3rd April 2026I take your privacy seriously and I’m committed to protecting any personal information you share with me. This policy explains what data I collect, how I use it, and your rights under UK GDPR.1. Who I am
DLA Electrical – York
Owner: Daniel Andrews
Email: [email protected]
Phone: 07864 668356I am the data controller for all personal information you provide.2. What information I collect
I may collect the following information when you contact me or use my services:• Your name
• Your home address
• The address of the property where the electrical work is required (including rental properties)
• Your phone number
• Your email address
• Details about the electrical work required
• Any messages you send via my website form, email, or phone
• Contact details for tenants or managing agents if needed to arrange access
• Photos of the installation or property taken for quoting, planning, certification, compliance, access arrangements, or job records
• Photos of completed work that may be used for marketing purposesThis website also uses cookies. For more information, see Section 8 (Cookies).3. How your information is used
I use your personal information to:• Respond to your enquiry
• Provide quotes and estimates
• Arrange and carry out electrical work
• Contact tenants or managing agents to arrange access
• Prepare and submit electrical certificates and Building Regulations compliance notifications where required
• Send invoices or receipts
• Maintain accurate records for legal and tax purposes4. Legal basis for processing
Under UK GDPR, I process your data on the following bases:• Contract – to provide a service you have requested
• Legal obligation – for accounting, certification, and compliance requirements
• Legitimate interest – to respond to enquiries and manage access5. How your data is stored
Your information is stored securely using:• Password‑protected devices
• Encrypted email services
• Secure accounting software (if applicable)I keep your data only for as long as necessary for legal and business purposes.6. Sharing your information
I do not sell your personal data.I will share information only when necessary, for example:• With an electrical certification body and local authorities where required for compliance
• With HMRC for tax purposes
• With a subcontractor only if you have agreed to itEV charger installations:
If you request an EV charger installation, I will share certain information with third parties such as:• The local Distribution Network Operator (DNO) for G98/G99 notifications
• OZEV (Office for Zero Emission Vehicles) if a grant application is required
• The charger manufacturer for warranty registration
• Energy suppliers if documentation is needed for smart charging featuresBuilding Regulations notifications and electrical certificates:
I will share your details with certification bodies and local authorities when submitting electrical certificates or Building Regulations compliance notifications. Only the information required to meet legal or regulatory obligations is shared.Photos used for compliance:
Photos may be included in certification or compliance submissions only when required.Photos used for marketing:
Photos of completed work may be shared publicly (such as on Google Business or social media).
Permission is only required if the photo could identify you or your property.
Close‑up photos that do not show any personal or identifying details may be shared without permission.I do not share personal data for marketing purposes.7. Your rights
Under UK GDPR, you have the right to:• Access the personal data I hold about you
• Request corrections
• Request deletion (in certain circumstances)
• Object to processing
• Request data portabilityTo exercise any of these rights, contact me at [email protected].8. Cookies
This website uses:• Essential cookies for basic functionality
• Google Analytics cookies to collect anonymous usage data such as page views and device informationThis helps me understand how visitors use the site and improve my services.
I do not use advertising or remarketing features.9. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
[email protected]

Website Disclaimer

The information on this website is provided for general information only. I make every effort to keep the content accurate, but I cannot guarantee that everything is complete, up to date, or error‑free.This website does not provide technical advice or instructions. Electrical work should only be carried out by a qualified professional. I am not responsible for any loss, damage, or injury caused by relying on information from this site.Any external links are included for convenience. I have no control over the content of linked websites and accept no responsibility for them.Use of this website is at your own risk.

Cookie Policy

This website uses cookies to ensure it functions correctly and to help me understand how visitors use the site.Types of cookies used:• Essential cookies – required for basic website functionality. These do not collect personal information and cannot be disabled.• Google Analytics cookies – used to collect anonymous usage data such as page views, device information, and general visitor behaviour. This helps me improve the website and the services I provide. These cookies are non‑essential and will only load if you choose to accept them.I do not use advertising or remarketing cookies.You can accept or decline non‑essential cookies when the cookie banner appears. You can also change your preferences at any time by clearing your browser cookies.By continuing to use this website with essential cookies enabled, you agree to their use.

Frequently Asked Questions

Do you cover my area?
Yes — we cover York and the surrounding areas.Are you fully qualified and insured?
Yes. We are Napit registered, on the Electrical Competent Person Register, and fully insured.Do you provide certification?
Yes. All notifiable work includes full certification and building control submission.What electrical services do you offer?
• LED lighting
• Consumer unit upgrades (RCBO)
• Rewires, alterations & additions
• Kitchen & bathroom electrics
• Sockets & power
• EV charger installation
• Electric heating (Dimplex approved installer)
• Smoke, heat & CO alarms
• Fault finding & repairsWe do NOT offer appliance repairs (ovens, hobs, electric fires) or PAT testing.How much do you charge?
Prices start from £90 plus parts. Larger jobs are quoted clearly before any work begins.Do you take card payments?
Yes — card payments are accepted.Do you offer emergency callouts?
We don’t offer a 24/7 emergency service, but if you have an urgent issue, we’ll do our best to help.How long will the work take?
Small jobs can often be completed the same day. Larger work will be scheduled and discussed in advance.Do you offer a warranty?
Yes — all work includes a 12‑month warranty (excluding customer‑supplied parts).How soon can you come out?
We aim to respond to enquiries within 72 hours and schedule work as soon as possible.Do you install EV chargers?
Yes — we install a range of EV chargers and can advise on the best option for your home.How do I book?
Phone: 07864 668356
Email: [email protected]
WhatsApp: 07864 668356
Or use the contact form on the website.

Terms & Conditions / Contract for Electrical Works

Supplier DetailsSupplier: Daniel Andrews trading as DLA Electrical
Address: Blake House, 66 Bootham, York, YO30 7BZ
Email: [email protected]
Phone: 07864 668356
Website: www.dlaelectrical.co.uk---1. Background1.1 The Client is of the opinion that the Supplier has the necessary qualifications, experience and abilities to provide the Services.
1.2 The Supplier agrees to provide such Services to the Client on the terms set out herein.
1.3 By accepting a Quote or Estimate, whether verbally or in writing, the Client agrees to be bound by these Terms & Conditions.---2. Definitions2.1 Client / Customer means the individual or entity purchasing the Services.
2.2 Supplier / Contractor means the person or business identified in the Supplier Details section.
2.3 Contract means this legally binding agreement for the supply of Services and/or Goods.
2.4 Services means electrical works and any associated tasks agreed between the Parties.
2.5 Goods means any materials, parts or items supplied by the Supplier.
2.6 Delivery Location means the premises where the Services are to be carried out.
2.7 Order means the Client’s acceptance of a Quote or Estimate.---3. Services Provided3.1 The Supplier agrees to provide the Services as described in the Quote, Estimate or written/verbal agreement.
3.2 Any additional tasks requested by the Client and agreed by the Supplier shall form part of the Services.---4. Term of Contract4.1 The Contract begins upon acceptance of the Quote or Estimate and remains in effect until completion of the Services.
4.2 Either Party may terminate the Contract by written notice, subject to the provisions herein.---5. Performance5.1 The Parties agree to do all things necessary to give full effect to this Contract.---6. Currency6.1 All monetary amounts are in GBP unless otherwise stated.---7. Fees and Payment7.1 Fees are as set out in the Quote or Estimate, or as otherwise agreed verbally or in writing.
7.2 Unforeseen circumstances are chargeable and will be agreed with the Client before further work is carried out.
7.3 The Supplier may invoice upon completion or at agreed stage intervals.
7.4 No further work will be undertaken until required payments are made in full.
7.5 Invoices are due upon receipt.
7.6 VAT is not applicable unless the Supplier becomes VAT‑registered.
7.7 The Supplier is responsible for all tax liabilities relating to payments received.
7.8 Reasonable late payment fees and interest may be applied to overdue amounts.7.9 If the Contract is terminated or suspended for any reason after the Supplier has commenced work, the Client is liable to pay for all labour, materials, expenses and costs incurred up to the point of termination, including any restocking or return charges for materials already purchased.7.10 Where the Client prevents, delays or obstructs the Supplier from completing the Services (including refusal of access, unsafe working conditions, or failure to provide required information), the Supplier may invoice for all work completed to date, together with any additional costs arising from the delay or obstruction.7.11 If the Supplier terminates the Contract for reasons not caused by the Client, the Client will only be charged for work completed up to the point of termination and will receive a refund of any overpayment.---8. Reimbursement of Expenses8.1 The Supplier will be reimbursed for reasonable and necessary expenses incurred in providing the Services.
8.2 Pre‑approval is not required.
8.3 If a refund is required due to incorrect or incomplete actions by the Client during booking, payment processing and refund fees will be deducted.---9. Interest on Late Payments9.1 Interest on overdue amounts is charged at the maximum rate enforceable under applicable legislation.
9.2 Time spent pursuing overdue payments is chargeable.---10. Confidentiality10.1 All Client information is confidential.
10.2 The Supplier will not disclose such information except:
- as required to fulfil legal, regulatory, certification, warranty or compliance obligations;
- as required for Building Regulations notifications, electrical certification, DNO notifications, OZEV grant applications, manufacturer warranty registrations, or other statutory requirements;
- as required for accounting or tax purposes;
- as permitted under the Supplier’s Privacy Policy;
- or where otherwise authorised by the Client.
10.3 Confidentiality obligations survive termination of the Contract.---11. Intellectual Property11.1 All intellectual property created under this Contract, including certificates, reports and documentation, is the property of the Client once payment has been received in full.
11.2 Notwithstanding clause 11.1, the Supplier retains the right to:
- store and use job records, photos and documentation for legal, regulatory, compliance and certification purposes;
- submit information and documentation to certification bodies, local authorities, DNOs, OZEV, manufacturers or other relevant third parties where required;
- use non‑identifying photos of completed work for marketing purposes in accordance with the Supplier’s Privacy Policy.
11.3 The Supplier may not use identifying Client information for marketing without the Client’s consent.---12. Return of Property12.1 Upon termination, the Supplier will return any Client property.
12.2 The Supplier may recover any materials or equipment belonging to them from the site.
12.3 All materials and certification remain the property of the Supplier until payment is received in full and cleared.---13. Independent Contractor13.1 The Supplier acts as an independent contractor and not as an employee.---14. Right of Substitution14.1 The Supplier may, at their absolute discretion, engage subcontractors or substitute personnel to perform all or part of the Services.
14.2 Any such substitution shall not affect the Contract price, and all costs of the Services (including subcontracted labour) remain payable by the Client.
14.3 The Supplier remains responsible for ensuring that any subcontractor performs the Services to the required standard.---15. Autonomy15.1 The Supplier retains full control over working methods, time and decision‑making.---16. Equipment16.1 The Supplier will provide all necessary tools, equipment and materials unless otherwise agreed.---17. No Exclusivity17.1 This Contract is non‑exclusive.---18. Notice18.1 Notices must be provided in writing to the contact details supplied by either Party.---19. Indemnification
19.1 Except to the extent covered by applicable insurance and to the extent permitted by law, each Party shall indemnify, defend, and hold harmless the other Party, together with its affiliates, officers, directors, employees, agents, contractors, and permitted successors and assigns, from and against any and all claims, actions, losses, damages, liabilities, penalties, punitive damages, costs, and reasonable legal fees arising from or related to any act, omission, negligence, or misconduct of the indemnifying Party in connection with this Contract.19.2 This indemnification obligation survives the termination or expiry of this Contract.---20. Modification of Contract20.1 Any amendment must be agreed in writing by both Parties.---21. Time of the Essence21.1 Time is of the essence in this Contract.---22. Assignment22.1 The Supplier may not assign obligations without written consent.---23. Entire Agreement23.1 This Contract constitutes the entire agreement between the Parties.---24. Enurement24.1 This Contract is binding upon the Parties and their successors.---25. Titles / Headings25.1 Headings are for convenience only.---26. Gender26.1 Words in the singular include the plural and vice versa.---27. Governing Law27.1 This Contract is governed by the laws of England.---28. Severability28.1 Invalid provisions shall be severed without affecting the remainder.---29. Waiver29.1 Failure to enforce any provision does not constitute a waiver of future enforcement.---30. Warranty30.1 All parts, materials and labour supplied by the Supplier carry a 12‑month warranty.
30.2 Client‑supplied materials or parts carry no warranty from the Supplier.
30.3 Manufacturer warranties exceeding 12 months are passed to the Client.
30.4 Regulatory updates after installation are not included.---31. Cancellation Policy31.1 If the Client cancels the Services after accepting a Quote or Estimate, the Supplier may retain all or part of the deposit to the extent that it represents a genuine pre‑estimate of loss.
31.2 Where materials have been purchased prior to cancellation, the Client is liable for the full cost of those materials.
31.3 If the Client cancels or refuses access on the scheduled date, the Supplier may apply a reasonable call‑out charge in addition to retaining the appropriate portion of the deposit.
31.4 Any refund of the deposit is at the Supplier’s discretion based on losses incurred.
31.5 Where the Client has paid by debit or credit card, any cancellation or refund will be subject to deduction of all non‑recoverable card processing fees, refund fees, transaction charges and administrative costs.
31.6 If only part of the payment is refundable, the Supplier may deduct any associated card processing or refund fees from the refundable portion.
31.7 If the Client initiates a chargeback without valid grounds, the Client shall be liable for all associated fees, losses and administrative costs incurred by the Supplier.---32. Customer Responsibilities32.1 The Client must co‑operate fully, provide access, supply accurate information and obtain necessary consents.
32.2 Failure to do so constitutes consumer default and may result in suspension or termination of the Services.---33. Basis of Sale33.1 Descriptions of Services or Goods do not constitute contractual offers.
33.2 The Supplier may reject an Order for any reason.Normal Works
33.3 For all non‑emergency works, a Contract is not formed until the Client has provided written acceptance of the Quote or Estimate and paid any required deposit in full.
33.4 The Supplier is under no obligation to reserve dates, allocate labour, order materials or commence any Services until the deposit has cleared.Emergency / Fault‑Finding Works
33.5 For emergency call‑outs or fault‑finding where the total price cannot reasonably be known in advance, a Contract is formed when the Client requests attendance and the Supplier confirms acceptance.
33.6 The Supplier may require payment for the first hour of labour (or other upfront charge) before attending, particularly for out‑of‑hours or urgent requests.
33.7 Additional charges beyond the initial hour will be agreed with the Client once the nature and scope of the fault is identified.
33.8 The Supplier may require further payment before continuing work if the estimated cost exceeds the initial call‑out payment.General
33.9 Quotes/Estimates are valid only for the period stated.
33.10 Variations must be agreed in writing.---34. Fees & Payment (Additional Provisions)34.1 Payment must be made upon receipt of invoice.
34.2 Payment may be made by bank transfer, debit or credit card, or any other method expressly agreed by the Supplier.
34.3 Cheques are not an accepted payment method unless specifically agreed in advance by the Supplier.
34.4 The Supplier may take payment immediately upon completion or during delivery of the Services.---35. Documentation Release & Replacement Fees35.1 All certificates, reports and job-related documentation will only be released once full payment for the related works has been received and cleared.
35.2 Invoices are issued as part of the normal payment process. It is the Client’s responsibility to save and store all invoices and documents securely.
35.3 If the Client requests replacement copies of any documents (including invoices, certificates or reports), a replacement fee will be charged at the Supplier’s standard rate.
35.4 Replacement documents will not be issued until the replacement fee has been paid in full.

Contact Info

Business Address
DLA Electrical
Blake House
66 Bootham
York
YO30 7BZPhone
07864 668356Email
[email protected]WhatsApp
07864 668356Opening Hours
Monday–Friday: 9am–5pm
Saturday: Closed
Sunday: Closed
Bank Holidays: ClosedAbout DLA ElectricalSafe, reliable domestic electrical work across York and the surrounding areas.
Fully qualified, insured and NAPIT registered.
Certification and building control submission included where required.